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Title of the goods shall remain vested in lestoilesdularge.com until full payment has been made in accordance with the terms of the French law no.80-336 of the 1st May 1980 relating to the retention of title clause.

No reservations will be taken into account.

Delivery and Pickup of Purchases

1- Delivery / Shipping:

lestoilesdularge.com undertakes to guarantee the delivery of your products under the best possible conditions.  Products are packaged in appropriate wrapping.  From Monday to Saturday your order will be sent within 48 working hours of the confirmation of your payment by bank or credit card, or of the receipt of your cheque in the case of payment by cheque. The order will be send to the address indicated by the buyer when confirming the purchase.  

When you are confirming your purchase verify that your contact information is correct. Make sure you or someone representing you is there when the package is delivered. You may want to provide a telephone number.  Delivery for mainland France takes between 2 and 5 days depending on the destination and shipping method chosen (So Colissimo - Chronopost). Delays for international shipping vary depending on the destination.

2- Transportation Problems:

In the case of a problem upon receipt of your package(s) you must verify the contents of the package(s) before signing the delivery receipt if there is one. Any irregularities must be indicated on the delivery receipt if there is one, with a precise description of the damaged or missing package(s). We must be informed of the irregularity by email at atelier@lestoilesdularge.com and provided with the transport documents within 48 hours in order to start the compensation procedure. If no particular information is provided, lestoilesdularge.com and the haulier cannot be held in any way liable.

3-Pickup at the La Ciotat workshop:

You also have the option of picking up your items at our workshop in La Ciotat.

Returns, Exchanges, Refunds

1-Returns

Returned items must be unused and in their original packaging, which must also be undamaged. Returns will only be validated by our services if all of these conditions are met. Return shipping fees are always the customer’s responsibility except in the following 2 circumstances:    

A packaging error that we are responsible for.

An incorrect description on the product page(s) for the item(s) ordered.

2-Exchanges

If you are not entirely satisfied with the item you receive you have 30 days after receiving the package to exchange it for another item from our online shop. Return shipping fees are your responsibility.   Les Toiles du Large takes care of the shipping fees for the new product(s) chosen only in the specific case of a change in size or colour. If the new item(s) desired is/are not in stock, Les Toiles du Large will provide you with a discount voucher so you can purchase something else from our online shop. Les Toiles du Large shall not be deemed liable for shipping delays for exchanges.

3- Refunds

The customer has 14 days following the receipt of merchandise to withdraw and ask for a refund. The refund is validated if the product(s) returned meet the conditions outlined in the above “Returns” paragraph and if at least one withdrawal email is sent to atelier@lestoilesdularge.com within the 14 days following receipt of the package. If the 14-day delay has expired but the 30-day delay has not, Les Toiles du Large undertakes to provide the customer with a discount voucher so that he or she may purchase other products worth the same value or more than the initial item(s) ordered. In the second situation it is the customer’s responsibility to pay the difference in cost.  

Applicable Law and Competent Jurisdiction

The present Terms and Conditions shall be governed by and construed in accordance with French law. In the case of a dispute arising out of or in connection with the present Terms and Conditions of Sale, the court of Marseilles will have sole jurisdiction. 

Website Services and Confidentiality   

1- Exceptions, force majeure:

We cannot guarantee that our services will always be available, entirely free from error or reliable.

We reserve the right to limit our website’s activity occasionally or permanently without informing our customers beforehand.

We cannot be held liable for any failure to meet our obligations as defined in the present Terms and Conditions of Sale if related to events out of our control and/or resulting from a case of force majeure.

In addition to cases recognised by case law, cases of force majeure also include all natural disasters, acts of war, public order offences, epidemics, fires, floods and other disasters, all acts of government, strikes, lockouts as well as any electrical problems or external technical problems that prevent communication.

2- Confidentiality:

Les Toiles du Large undertakes to respect the confidentiality of the information provided by the buyer which will be reserved exclusively for the use of Les Toiles du Large.

In accordance with article 27 of the French law no.78-17 of 6th January 1978, the buyer is free to modify or remove personal information.

We may use your information (e-mail address, mailing address and telephone number) to provide you with information targeted to your interests, information concerning new services, sales or your use of our website. By agreeing to the Terms and Conditions of Sale required to use our services you expressly agree to receive this information. 

The present Terms and Conditions of Sale, accompanied by documents incorporated by reference, constitute the entire agreement concluded between the parties. 

I accept the above Terms and Conditions of Sale

I accept to receive emails related to my orders or preferences

I accept that my personal information be transferred to and processed by lestoilesdularge.com


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